Refund and Returns Policy

Last Updated: July 29, 2026

Thank you for shopping at vvzkloof.shop. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the following policy.

Return Eligibility

Returns are accepted within 30 days of the delivery date.

To qualify for a return:

• The item must be unused and in its original condition.
• Original packaging must be included.
• Proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products
• Clearance or final sale items
• Products excluded for health, hygiene, or safety reasons

Return Procedure

To request a return, contact us at:

Email: info@vvzkloof.shop

Please provide:

• Order number
• Customer name
• Reason for the return
• Photos of the item if it arrived damaged or incorrect

Please do not return any products until you receive return instructions from our support team.

Refunds

After receiving and inspecting the returned item, we will notify you regarding your refund status.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.